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Dispute a surprise fee

The bot challenges a fee you weren't warned about, such as an early termination charge that arrives after you switch providers.

Up to $65 once as reported, with no screenshot · 1 case, 1 reports a saving

Starting prompt (adapted)

I received a fee I wasn't told about: [describe the fee]. Read my account terms and past emails to check whether the fee was disclosed, then contact the provider through its online chat and ask for it to be removed. Show me any offer, such as a partial credit, before you accept it. Do not agree to pay anything, sign up for anything new, or give card details without asking me. Save the provider's written confirmation that the fee is waived and check that the balance shows zero.

Written for this site from what the cases below did. It is a starting point, not a prompt anyone posted. Fill in the parts in brackets.

What you still do

  • Hand the bot the bill with the fee
  • Approve any settlement before it is accepted

Where it tends to fail

  • Only a text claim so far, with no provider confirmation shown
  • If the fee was in your contract, the provider may refuse

Reported savings

$65in the first year, across 1 case

As people report it, converted to USD. Only cases where the provider agreed or the change is reported done.

By what backs the amount

  • Evidence: Text only $65

    1 case

How well it's backed up

So far this is a single text-only claim, where the poster says the provider dropped the fee quickly.

Text only: 1.

How we label cases

Cases

Reported done

1 case Show

The provider agreed or the change is reported done. Biggest saving first. Each case says what backs it.