Undelivered dress refunded after the bot chased DHL and the store
Posted by @KatieMiller on X, . Post re-checked with its images on 2026-10-19.
The poster's claim
Net-a-Porter refunded the full amount to her card on Oct 11 (amount not stated).
The money
- Type
- One-time refund
- Measured against
- No baseline (refund, claim or admin)
How this is counted: No amount stated; no value estimated.
What the post shows
Evidence: Bot's own report The post shows the bot's own messages. The provider's side is not shown.
Screenshot of the bot's message saying Net-a-Porter refunded the full amount and it posted to her Chase card on Oct 11. No card statement or merchant email. No amount stated in the post or her replies.
Stage: Reported done As reported, the change is in effect or the money has landed. This says what was reported, not how well it is proven.
What they asked the bot
Prompt (adapted)
Get my money back for a dress that never arrived.
Paraphrased from the post, not the exact words.
What the bot did
Submitted a refund request to the store, contacted DHL, tracked the delivery, followed up with the merchant, and reported when the money landed.