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Amazon agreed to refund a faulty supplement order after the bot ran the chat

By @shivamdwn on X,

Read the post on X

WHAT THEY SAY

The claim

Amazon's agent agreed to refund the order and file a complaint against the seller. No amount stated in the post.

@shivamdwn asked the bot

Get a full refund for a magnesium powder order that arrived with a broken seal.

Grok Bot: what it did

Found the order on Amazon India, drafted the complaint, opened Amazon's support chat after the author signed in, and asked for approval before accepting the agent's offer.

Paraphrased from the post, not the exact words.

WHAT THE POST SHOWS

Evidence: Bot's own report Stage: Provider agreed

Two screenshots of the Grok Bot chat. The bot reports Amazon's agent agreed to a refund and a complaint against the seller; Amazon's own chat isn't shown. The order cost 1,324 rupees; INR isn't a supported currency, so no amount is recorded.

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